FAQ

WHAT DOES "CLEAN BEAUTY" MEAN?

Clean Beauty certification means that the cosmetic product is Vegan, Reef-Friendly, produced by an environmentally conscious brand that invests in human well-being.

To find out more about the “Clean Beauty” certification, refer to the SUSTAINABLE DEVELOPMENT section.

ARE ALL SANG NOIR PRODUCTS ORGANIC?

All SANG NOIR products are organic with the exception of GEL and Nail Polishes.

ARE SANG NOIR PRODUCTS TESTED ON ANIMALS?

None of the brand’s products are tested on animals.

WHAT IS THE SANG NOIR BEAUTY ROUTINE?

The SANG NOIR beauty routine consists of an overlay of layers to allow better hydration of the skin.

To find out more about the SANG NOIR beauty routine, you can refer to the BEAUTY RITUAL section in the BLACK SPIRIT / ART AND BEAUTY chapter.

WHAT IS A SEMI-PERMANENT POLISH?

Semi-permanent varnish is a gel applied to the nails, just like traditional varnish, except that it must be dried under a Led and UV lamp. It is applied in four steps: a base gel, two coats of colors, then a varnish or matte finishing gel depending on the desired effect.

WHAT IS A BASE COAT AND A TOP COAT?

The Base Coat is a gel used to prepare the nail for the application of colored varnish. The Top Coat is the finishing gel that will give a shiny or matte effect depending on the desired result.

CAN I APPLY SEMI-PERMANENT POLISH ON MY OWN?

The semi-permanent polish can be applied by yourself at home as long as you have a Led and UV machine that allows you to dry the polish.

WHAT ARE THE SIZES OF THE LEGGINGS?

Leggings are available in XS, S, M, and L. To find out more about the different measurements, you can refer to the Size Guide section in the product sheet for the leggings of your choice.

WHAT ARE THE SIZES OF THE HOODIES?

The SANG NOIR Hoodies are unisex hoodies with an oversized fit.

They are available in sizes 1, 2, and 3.

To learn more about the measurements of these sizes, you can refer to the Size Guide section in the product sheet of the sweater of your choice.

WHY ARE SOME PHOTOS BLURRED IN MOSAICS?

The blurred photos are the sweater models that are not yet on sale.

A new design is planned every 30 days except in exceptional circumstances.

When a sweater is released, you can be alerted by selecting ALERT ME in the product sheet for the hoodie you want.

WHAT ARE THE PAYMENT METHODS?

You can pay for your online purchases by Credit Card, PayPal, Apple Pay, as well as by bank transfer.

WHAT COUNTRIES DO YOU SHIP TO?

We ship our packages all over the world. However, you should contact us beforehand for shipments outside the Eurozone. Indeed, some countries apply a different customs procedure from Europe concerning the importation of cosmetic products.

WHAT ARE MY DELIVERY OPTIONS?

For shipments to Luxembourg, we deliver the packages by Post Luxembourg. International shipments are made via FEDEX. For shipments in France, you have the option of picking up your parcel at a relay point.

WHEN IS MY PACKAGE SHIPPED?

All packages are shipped within 48 hours of order confirmation, except for limited products and exclusive L’ATELIER parts.

Indeed, the Hoodies of L’ATELIER are produced on demand according to the L’ATELIER’s production capacity.

It takes 1 to 2 weeks for the package to be shipped.

HOW CAN I TRACK MY PACKAGE ?

Once your package has been shipped, an email indicating your tracking number will be sent to you.

IS IT POSSIBLE TO RETURN A PRODUCT?

All our articles are designed to provide you with the best quality criteria. However, you have 14 days to return if the purchased articles are not entirely suitable for you.

Please note the items should not be worn or washed. Regarding cosmetic products, they must be intact, in their original packaging. Used product can not be refunded.

WHAT ARE YOUR CONDITIONS OF SALE?

In order to consult our general conditions of sale, you can refer to the CGV section.

HOW CAN I CONTACT YOU?

For any specific question or a collaboration inquiry, you can contact us by email at the following address:

contact@sangnoir.lu